Bicycle Shipping & Assembling FAQs
How is my bike shipped?
Our partner, Villy Customs, ships bikes in custom "double-walled" boxes with padding and bubble-wrap around all parts of the bike, ensuring that your bike arrives in good condition. In the unusual event that your bike does arrive damaged from shipping, please review our Damage Claims/Returns Policy below. We ship to all 50 states in the USA as well as Canada. Shipments to Alaska, Hawaii, and Canada will require additional shipping fees.
A signature is required to receive your bike, so please determine if you would prefer to ship it to your home or workplace. You may schedule an evening or Saturday delivery time with FedEx at no additional cost, if that fits your schedule better. Once the bike is shipped, you will receive the tracking confirmation numbers which will give you access to track where you bike is at in the shipping process.
What is the cost to ship my bike?
Our bicycle shipping partner is FedEx and we offer standard Ground shipping to the 48 states for a set price of $68.50 per custom bike.
How do I do a local pickup in the DFW area?
Email us at firstname.lastname@example.org and we will arrange to refund your shipping fee for a local pick up.
What if I have ordered other items?
Additional accessories or items purchased and shipped in other boxes will be shipped separately and priced using USPS or UPS.
What if my bike is damaged during shipping?
Damage Claims/Returns Policy
If you receive a bike that is damaged in any way you must make a damage claim with us.
1. You must file your claim within 3 days after receiving your bike. To file a claim, please take a good digital photo of the damage along with a picture of the shipping box and a clear written explanation. We handle all claims via email as we must see your images to evaluate the best way to handle the claim.
2. Once the written claim is received (along with images), we will respond within 2 business days.
Please Note: very minor imperfections such as a tiny scratch, scuff, or tiny dent can occur during the shipping process. We consider this "allowable" damage and may be denied depending on the extent of the damage.
How do I assemble my new women's bicycle?
When your bike arrives, you will receive an instruction guide. If you want to review it, it is also available online when you