Frequently Asked Questions
Can you tell me more about Bicyclette?
Where are your products made?
Our focus is to find artisans right here in the USA and North America. For example, our women’s apparel is made in California, our soy candles are hand poured in Arizona, our handcrafted necklaces come from Sonoma County as well as outside of Toronto and our hand screen printed recycled leather accessories are from the South.
I’d like to learn more about sizing of your women’s apparel
Our apparel is true to size and designed for women. If you are used to a looser fit, you'll want to go up a size. The apparel is preshrunk as well.
I’d love to learn more about your Featured Artisans
We are so excited to introduce you to a few of our Talented Artisans.
How do I become an artisan for Bicyclette?
Thank you for your interest! We would love to share more about becoming a Featured Artisan and learn more about you!
How do I become a Stockist?
Would you like to see Bicyclette in your favorite shop, gym boutique or health club?
Email firstname.lastname@example.org with the name, location, and website of the shop - and if you know the direct contact such as the shop keeper or buyer, that information would be helpful too!
Which stores are you in?
You can find some of our home and accessories line at JAM in Old Town Scottsdale, Arizona. You can find our candles at Simply Posh Consignment Boutique in Central Phoenix. Be on the look out for us to come to a store near you!
We take your privacy seriously - learn more at http://www.bicyclette.com/pages/privacy-policy
How do I stay connected with you and the Bicyclette Community?
How do I join your newsletter list to get sneak peeks and latest info?
It’s easy - you can sign up from the homepage.
Why should I ride a bike?
Remember the freedom you felt when you first rode a bike? We believe we should experience that feeling daily, or least as much as possible (we understand, snow days do happen!). Check out Our Philosophy and follow us at the Inspired by the Bike blog for content inspired by the bike!
And just in case you can’t get out on your bike, you can bring the feeling indoors with our hand poured soy wax candles like Off to the Market or carry it with you with your hand screened, recycled leather Kindle sleeve or even wear it!
How do I inspire my friends to ride a bike?
Just getting out and riding solo is a great experience - a chance to reconnect with your thoughts, feel the sun on your face, or just get to work in a more healthy way. It’s also great to bring your friends along for the ride - check out our blog for more ways to inspire them!
Want to really bring the message home to your friends and family? Bicyclette products make great gifts - our UnCommonGoods finalist in the Bicycle Lover's Design challenge hand silk embroidered necklace may be the perfect inspiration for your friend to get out and ride with you!
Payment Accepted and Check Out Process
Please note that shipping fees and taxes applicable taxes will be added to the total once you have entered your address. We need the address in order to calculate the shipping cost and know if taxes apply to your order. For more on taxes, please see below.
Tracking Your Order
Your tracking number will be in your shipment confirmation email. We will email you at the following points:
1. Confirmation of Order
2. Shipment of Order
What if an item is on back order?
Our goal is to maintain inventory on all product so we can put a smile on our Customers’ faces. However, if an item is on back order you will be notified via email immediately as to the status of that particular item.» back to top
Processing Orders and Cancellation Process
To cancel your order, you will need to contact our customer service department by the next business day after your order was placed by calling (480) 359-6073 or email us at email@example.com (Monday - Friday).
As we do our best to carefully and promptly send orders, if your order has already been shipped, we will be unable to redirect it; therefore we request that you follow the return criteria noted above in the Return/Exchange Process.
Can you help me with my shipping questions?
Head on over here Shipping to find out more details on the shipping process.
Looks like I may need to return or exchange an item
Let us help get you to the answers for returns or exchanges you are looking for!
Will I be charged sales tax?
If your order is shipping within Arizona, state law requires that sales tax will apply.
Help! I need to contact you!
We hope the FAQ section helped answered your questions but would love to help you so give us a call at (480) 359-6073 or email us at care@bicyclette. You can also visit our Contact Us section to learn more about getting in touch with us or filling out a simple request form.